Question 1

How fast can you get to my house?

Accepted Answer

As a Douglasville-based company, in-town calls are our fastest — often same-day during business hours for no-cool and no-heat situations. After-hours emergency service is available 24/7. We'll give you an honest arrival window when you call.

Question 2

Do you offer emergency service?

Accepted Answer

Yes. No heat in winter or no AC in a Georgia summer is a genuine emergency. We offer 24/7 emergency service and prioritize comfort emergencies during business hours. Call any time — the emergency line is answered after hours.

Question 3

What areas do you serve?

Accepted Answer

We're based in Douglasville and serve all of West Metro Atlanta — Douglasville, Villa Rica, Lithia Springs, Dallas, Carrollton, and Powder Springs. Each has its own dedicated area page with local details.

Question 4

Do I need to be home for the service visit?

Accepted Answer

For most repairs and indoor work, yes — we need access inside. For outdoor condenser work or maintenance on the outdoor unit, sometimes not. We'll tell you what's needed when you book.

Question 5

How much does a service call cost?

Accepted Answer

Service calls start with a flat diagnostic fee that covers the full system check and a clear explanation of what's wrong. From there, every repair is quoted as a fixed, upfront price you approve before any work begins. No hidden fees, no hourly padding.

Question 6

Do you give free estimates for replacement?

Accepted Answer

For HVAC replacement, we perform an in-home assessment and load calculation, then provide a written, fixed-price proposal.

Question 7

Do you offer financing?

Accepted Answer

Financing may be available to qualified buyers to spread the cost of a replacement over time. We'll go over current options during the assessment so you can decide what works for your budget.

Question 8

Will you try to sell me a system I don't need?

Accepted Answer

No — that's the whole point of how we work. We diagnose first, give you honest options second, and never push a replacement that isn't justified. We'd rather earn your trust for the next 30 years.

Question 9

Should I repair my AC or replace it?

Accepted Answer

We use a simple rule of thumb: if your system is under 10 years old and the repair is reasonable, fix it. If it's over 12–15 years and the repair approaches half the cost of replacement, we'll walk you through the replacement math — no pressure either way.

Question 10

My old AC uses R-22 refrigerant — what do I do?

Accepted Answer

R-22 has been phased out and is increasingly expensive. If your system needs refrigerant, we'll give you an honest assessment: a recharge may buy time, but replacement is often the smarter long-term call. We lay out both with real numbers.

Question 11

How long do HVAC systems last in Georgia?

Accepted Answer

Central ACs typically last 12–15 years; gas furnaces 15–20 years; heat pumps 10–15 years (they work year-round). Regular maintenance extends all of these. Georgia's humidity and seasonal swing put real stress on equipment.

Question 12

What size system do I need?

Accepted Answer

We run a Manual J load calculation — the industry-standard method that accounts for your home's size, insulation, windows, orientation, and local climate. We never size by 'what was there before,' because the old system was often wrong.

Question 13

How often should I maintain my HVAC?

Accepted Answer

Twice a year — spring for cooling, fall for heating. A heat pump that handles both still benefits from two visits since it works year-round. Regular maintenance extends life, keeps efficiency at factory spec, and prevents mid-season breakdowns.

Question 14

What's the VIP Membership?

Accepted Answer

Our VIP Membership bundles two seasonal maintenance visits, priority service scheduling, discounted repair rates, and warranty documentation at a savings versus paying per visit.

Question 15

Does maintenance protect my warranty?

Accepted Answer

Yes. Most manufacturers require annual professional maintenance to keep parts warranties valid. Our visits include the documentation you need to prove compliance if you ever file a warranty claim.

Question 16

What warranty comes with a new system?

Accepted Answer

New systems carry manufacturer equipment warranties (typically 10 years on parts when registered) plus our workmanship warranty on the installation. We register the equipment for you and explain exactly what's covered.

Question 17

Are you licensed and insured?

Accepted Answer

Yes. We're a licensed Georgia HVAC contractor serving Douglasville and West Metro Atlanta. We pull permits for installations as required.

Question 18

What brands do you service?

Accepted Answer

All of them. As a Rheem Pro Partner we stock common Rheem components, but we service and repair every brand sold in the U.S. — Trane, Lennox, Goodman, American Standard, Bryant, and more.

Question 19

How long have you been in business?

Accepted Answer

The owner has 30+ years of hands-on HVAC industry experience, starting in the trade at age 15. Wade Mechanical Service itself is a newer company built on that career experience.

HVAC FAQ

Booking & Service

Pricing & Estimates

Repair vs. Replace

Maintenance & Warranty

Trust & Credentials

Still Have Questions?